Refund Policy
Thank you for choosing Portable Buildings LLC as your provider of portable buildings. We strive to ensure your satisfaction with our products and services. This Refund Policy outlines the terms and conditions for requesting a refund for your purchase. Please read this policy carefully before making a purchase.
1. Eligibility for Refunds
We understand that circumstances may change, and you may need to request a refund for your portable building purchase. To be eligible for a refund, the following conditions must be met:
The refund request must be made within [number of days] from the date of purchase.
The portable building must be in its original condition and free from damage, alterations, or modifications caused by the customer.
Proof of purchase, such as an order number or receipt, must be provided.
2. Non-Refundable Items
Certain items are exempt from being eligible for a refund. These include:
Customized or made-to-order portable buildings that were specifically tailored to your requirements.
Portable buildings that have been used, assembled, or installed.
3. Refund Process
To request a refund, please follow these steps:
Contact our customer service team by [email/phone] and provide them with your order details and reason for the refund request.
Our customer service team will review your request and may ask for additional information or documentation.
If your refund is approved, you will be provided with instructions on how to return the portable building.
You are responsible for the cost of shipping the portable building back to us unless the return is due to a manufacturing defect or an error on our part.
Once we receive the returned portable building and verify its condition, we will process the refund.
The refund will be issued to the original payment method within [number of days] from the date we receive the returned portable building.
4. Partial Refunds
In some cases, a partial refund may be granted. This typically applies when the portable building is returned with missing parts or in a condition that does not meet the original purchase criteria. The amount of the partial refund will be determined by the Company based on the extent of the discrepancy.
5. Refunds for Damaged or Defective Items
If your portable building arrives damaged or with manufacturing defects, please contact our customer service team immediately. We will work with you to resolve the issue by providing replacement parts, repair services, or, if necessary, a full refund.
6. Changes to Refund Policy
The Company reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates.
7. Contact Us
If you have any questions or concerns about our refund policy or need assistance with a refund request, please contact our customer service team at info@portablebuildingsllc.net. We are here to help.
By making a purchase from the Company, you acknowledge that you have read, understood, and agreed to this Refund Policy.